Refund Policy

We want you to be confident when shopping with Mowers Galore. Our returns policy is in addition to your rights under the Australian Consumer Law.

 

Change of Mind – New Equipment

We may accept change-of-mind returns on new equipment if:
  • The item is returned within 7 days of receiving it
  • It is unused, undamaged and in original, resaleable condition
  • All original packaging, manuals and accessories are included
  • Proof of purchase is provided
Return freight or transport is at the customer’s cost. Original delivery charges are not refundable.

 

Spare Parts

Please choose spare parts carefully.
Spare parts cannot be returned for change of mind or where the incorrect part has been ordered by the customer.
If you’re unsure which part you need, contact our team before ordering and have your equipment’s make, model and serial number handy.
This does not affect your rights if the part is faulty, we have supplied the wrong item, or you are otherwise entitled to a remedy under Australian Consumer Law.

 

Faulty or Incorrect Goods

If your product is faulty, damaged or not as described, please contact us.
Depending on the issue, you may be entitled to a repair, replacement or refund under the Australian Consumer Law.
For confirmed faults, Mowers Galore will cover reasonable return costs where required.

 

Need Help?

Contact your nearest Mowers Galore store or our team before returning an item so we can help with the best next step.
Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.