Privacy Policy

At Mowers Galore Pty Ltd, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains what information we collect, how we use it and how you can contact us about your information.

 

Information We Collect

Depending on how you interact with us, we may collect information such as:
  • your name, address, email address and phone number
  • delivery and billing details
  • order and purchase history
  • product, equipment, make, model and serial number information you provide to us
  • enquiries, service and warranty information
  • account or trade account details
  • information you provide when entering a promotion, submitting a form or contacting us
  • information about how you use our website, including your device, browser, IP address and website activity.
We only collect information that is reasonably necessary for our business activities.

 

How We Collect Your Information

We may collect personal information when you:
  • purchase from us online or in store
  • request a quote, service, repair or product information
  • create an account or apply for a trade account
  • contact one of our stores or team members
  • subscribe to our email marketing
  • enter a competition or promotion
  • browse or interact with our website.

Our website operates using WordPress and WooCommerce and may collect information required to operate your customer account, shopping cart, checkout and order.

How We Use Your Information

We may use your information to:
  • process and fulfil orders
  • arrange delivery or Click & Collect
  • provide quotes, repairs, servicing and warranty support
  • communicate with you about your order or enquiry
  • manage customer and trade accounts
  • provide customer service
  • improve our website, products and services
  • understand how customers use our website
  • measure and improve our advertising
  • prevent fraud and maintain the security of our systems
  • meet our legal and regulatory obligations
  • send marketing and promotional communications where permitted.

We do not sell our customer contact lists or personal information.
 

Email Marketing
We may use Mailchimp and/or Klaviyo to manage our email communications and marketing.
If you subscribe to our emails, or where we are otherwise permitted to contact you, information such as your name, email address, purchase history and interactions with our communications may be used to provide more relevant information and offers.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails.
You may still receive important service messages relating to an order, account, repair or other transaction with us.

 
Cookies, Analytics & Advertising

Our website uses cookies and similar technologies to help it operate and understand how visitors use our site.
These may include:
  • Essential cookies – required for functions such as shopping carts, checkout and customer accounts
  • Google Analytics – to help us understand website traffic and how visitors use our website
  • Meta technologies, such as the Meta Pixel – to measure advertising performance and help us show more relevant advertising
  • Mailchimp or Klaviyo technologies – to help us understand interactions with our marketing and website.
These services may collect information such as your IP address, device and browser information, pages viewed, products viewed, website interactions and purchase activity.
You can control or disable cookies through your browser settings. Where available, you may also manage your cookie preferences through our website.
Disabling some cookies may affect the way certain parts of the website work.

 

Payments

Online payments are processed securely using Stripe.
When you make a payment, Stripe may collect and process information required to complete the transaction, including payment and billing information.
Mowers Galore does not generally receive or store your complete credit or debit card details.
Stripe handles payment information in accordance with its own privacy and security practices.

 

Sharing Your Information

We may share personal information where reasonably necessary with trusted service providers that help us operate our business, including:
  • Google, for website analytics and related services
  • Meta, for advertising and measurement
  • Mailchimp and/or Klaviyo, for email and marketing communications
  • Stripe, for payment processing
  • our WordPress/WooCommerce website and hosting providers
  • delivery and freight providers
  • manufacturers and suppliers, including for warranty or product support
  • IT and security providers
  • professional advisers such as accountants, insurers and legal advisers.
We may also disclose information where required or authorised by law.
We only provide service providers with information reasonably required for them to provide their services.

 

Overseas Processing

Some of the technology providers we use operate internationally, which means personal information may be stored, accessed or processed outside Australia.
This may include the United States, as well as other countries in which Google, Meta, Mailchimp, Klaviyo, Stripe and their service providers operate.
Where we disclose personal information overseas, we take reasonable steps as required by applicable Australian privacy laws to ensure that information is handled appropriately.

 

Keeping Your Information Secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
This includes using reputable technology and payment providers and appropriate website and system security measures.
No online system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably required for our business or legal obligations and securely destroy or de-identify information when it is no longer required.
 

Accessing or Correcting Your Information

You can contact us if you would like to:
  • access personal information we hold about you
  • update or correct your details
  • ask a question about how your information is being used.
We may need to verify your identity before providing access to personal information.

 

Privacy Questions or Complaints

If you have a question, concern or complaint about how Mowers Galore has handled your personal information, please contact us through the contact details provided on our website.
We will review your concern and respond within a reasonable timeframe.
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).

 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.
The latest version will always be available on our website.
Contact Us
Mowers Galore Pty Ltd
For privacy enquiries, please contact us using the contact details available at mowersgalore.com.au.